Shipping policy

Shipping Policy

Effective Date: 1/11/2023

1. Shipping Zones
We currently offer shipping to addresses within New Zealand and Australia and most other countries.

2. Shipping Methods
We partner with GoSweetSpot to handle our shipping logistics. Depending on your location and the shipping method you choose during checkout, your order will be delivered via standard shipping or expedited shipping. Please note that delivery times may vary based on your location and the shipping method selected.

3. Processing Time
Orders are typically processed within 24hour after payment confirmation. During peak seasons or holidays, processing times may be longer. We strive to fulfil orders as quickly as possible and will notify you of any significant delays.

4. Shipping Time
The estimated shipping time depends on the shipping method and your location

Typically 2-5 days for Australia and 3-15 days for NZ and the rest of the world.

Please note that these are estimated delivery times and not guaranteed. Factors such as weather conditions, customs processing, and other unforeseen circumstances may affect delivery times.

5. Shipping Rates
Shipping rates are calculated based on the weight, size, and destination of your order. You can view the shipping cost during the checkout process before completing your purchase. We occasionally offer free shipping promotions, so keep an eye out for any ongoing offers.

6. Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.

7. Customs and Duties
For international orders shipped to Australia, please note that you may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping costs. Please check with your local customs office for information on potential fees before placing your order.

8. Address Accuracy
It is essential to provide accurate and complete shipping information during checkout. We are not responsible for delays or non-delivery of orders caused by incorrect or incomplete addresses provided by the customer.

9. Shipping Restrictions
Some items may be subject to shipping restrictions based on their size, weight, or content. In such cases, we will notify you, and you may need to provide an alternative shipping address or choose a different shipping method.

10. Shipping Issues
In the rare event of shipping delays, lost packages, or any other shipping-related issues, please contact us at team@doonriver.co.nz, and we will work with GoSweetSpot to resolve the matter promptly.

Let customers speak for us

from 90 reviews

Golden Perch Pin

As always Doon River fish pins are of great quality and representing the fish species in awesome details.

Waiting for the next quality fish pin.

Biggles Maindonald

04/25/2026

Quality!!! love it straight on the fishing hat with my carp and cod pins 📌

Nathan

04/16/2026

Each and every order has been awesome 👌

Each and every order has been awesome 👌
Quality crafted in each pin and keyring ive received

David Bornikof

04/13/2026

Doon River

Great little pin - high quality product!

F.o.d.

04/10/2026

WA Dhufish Pin

Tiger Shark

We purchased a few of the pins and my boys are fighting over them. They are great quality and just the right size.

Katrina Browning

02/18/2026

Tiger Shark Pin

Love it

Got pins for my grandsons they love them

Shona Adams

02/13/2026

Tigar Shark

Wow again, another masterpiece created by specialist craftsmen / craftswoman. Great quality, the detail is brilliant. I keep going to your website, looking for that new fish pin. My obsession has now become an addition one could say. The cap is getting heavier & space to place a new fish pin is getting smaller, keep up the great work Lucus, and your team.

Love these pins.

Saw the ad on Facebook. My brother in law is a passionate fisherman and has taken my boys under his wing kitting them out, teaching them the tricks and the responsibilities. I bought these as a gift for him. I got the 2 first fish my kids caught with him, his favourite fish and 1 he caught for the first time. The hand written note in the package was a nice touch. Thanks Lucas!

Kait Goldsworthy

01/23/2026

Fantastic business to deal with and the products are great! Been buying pins for my young son as he tucks his species off. He loves it

Bevan

01/20/2026

Mulloway Pin

bought the mulloway pin for my new fishing hat and to celebrate catching and releasing a fat trophy 1.5m girl. stoked with the pin. looks great!

T Baker

01/19/2026

The Southern Blue Fin arrived yesterday. As always, these Doon River fish pins are brilliant. The quality and craftsmanship of these fish pins are and have been the same high standard from day I purchased my first fish pins, Snapper and Gurnard. One can say these fish pins caught the fisherman, it's like going into recreational sport shop looking at fishing gear etc. Then a fishing lurer catches your eye, then you are hooked. Well, that what happened to me with Doon River Fish Pins... Thank you, Doon River Team.

01/13/2026

Black Marlin

I am so pleased I managed to get one to add to the collection of the Fish pins. It has become an obsession now, not a collection enthusiast as I was when I first purchased a few pins back in the day. The quality & craftsmanship of these are just amazing. Keep producing them Doon River Team.

12/19/2025

Black Marlin Pin

Skipjack Tuna

Wow! Another master piece done by Doon River's Team. The craftsmanship doesn't change, the quality is exceptional even the colouring looks great. My cap is getting heavier, with 30 plus fish pins on it I am somewhat afraid to wear it now.

Skipjack Tuna (Limited Edition)

Striped tuna Pin

Amazing detail and colours and they last very well and are very cool idea

12/16/2025

Country/region

Shipping policy

Let customers speak for us